SIP Trunking with CUCM

Q-SYS Quantum Level 1 Training (Online) : SIP Telephony

10 ) Control Troubleshooting

9m 52s

Transcript

SIP Trunking with CUCM 4m 34s
00:07
[Music]
00:08
Welcome back.
00:09
In the previous lecture we worked on advanced SIP registration with multiple softphones.
00:14
In this lecture we’ll integrate multiple Q-SYS softphones with  
00:16
a real SIP proxy using what’s called SIP trunking.
00:20
This is useful for situations where you need to configure more than 8 softphones.
00:25
It can also be used to talk to a proxy that does not use registration.
00:29
In this lecture we’ll show how this is done using CUCM.
00:33
A quick review of the basic topology of a typical VoIP deployment is shown above.
00:37
Everything here stays the same when we are working  
00:40
with multiple softphones using trunking instead of only one.
00:43
Here we see a network switch in the middle, a core,  
00:46
a CUCM server, and a laptop which can configure the core or run another softphone.
00:52
Keep in mind the topology here is greatly simplified from an  
00:55
actual enterprise VoIP deployment,
00:57
but the basic concepts shown here should apply to any running CUCM implementation.
01:02
The steps will be as follows:
01:02
Biggest difference here is that there is no registration taking place.
01:06
Without registration things happen a bit differently with the proxy.
01:10
In this case both sides use what is called an “OPTIONS Ping” to check the status of each other.
01:18
This is similar to a more standard network ICMP ping but using SIP signaling instead.
01:24
Both sides will respond with an  
01:26
‘OK’ message to let the other know that they are ready to make calls.
01:30
As mentioned before, SIP trunking is useful when you need lots of softphones in your design.
01:36
For example, CUCM only supports 8 softphones with an advanced setup and with
01:41
20 or 30 softphones typing in credentials would be time consuming as well!
01:46
Here we have the CUCM side.
01:49
The setup here is going to look very simple but there are some issues that can come up.
01:53
In CUCM you would go to Device -> Trunk to create a new trunk.
01:59
First, the basics. This will be a trunk and it needs a name.
02:04
A couple things we want to note here.
02:06
The ‘Destination Address’ will be the LAN  
02:08
interface of the core you are going to use for the softphone.
02:12
The destination port will normally be 5060 and is the same one configured on the core.
02:18
We use a basic SIP Trunk Profile here and a Standard SIP Profile.
02:24
Last, and important, we have the DTMF signaling method.
02:27
We normally use RFC2833 on the core and this should match what the core is using.
02:34
Otherwise we won’t be able to send or receive DTMF.
02:38
On the core side many things remain the same but there are important differences.
02:42
Here the Username only functions as the phone number.
02:46
The proxy IP address is where SIP signaling messages will be sent.
02:50
‘Register with Proxy’ is not checked since with a trunk we are not doing registration.
02:56
We can still have a backup proxy if one is needed.
03:00
Since we are not doing registration how do both sides know that they can place calls?
03:04
They use what is called ‘OPTIONS’ pings.
03:08
These are not the same as ICMP messages that you might be used to and are SIP signaling messages.
03:15
Both sides will periodically send out ‘OPTIONS’ messages  
03:19
and the other side will reply with a ‘200 OK’.
03:23
This lets both sides know they are ready for calls.
03:27
On the previous slide we saw an example of the OPTIONS message  
03:31
and here we see the ‘200 OK’ indicating a good status.
03:35
If the ‘200 OK’ does not come back check connectivity between the core and the CUCM server.
03:42
Here we see that the trunk setup failed because  
03:45
we did not see a response to the OPTIONS message that the core sent.
03:50
Again here we need to check connectivity between the core  
03:53
and the CUCM server and make sure all IP addresses and ports are correct.
03:58
Once we get our configuration right then at this point you should be able to  
04:02
open the softphone and see it in ‘OK’ status again.
04:06
You should be able to place and receive a call.
04:09
Also note again that a trunk supports more than 8 softphones  
04:13
so you could have many softphones in your design.
04:16
You can also refer back to the basic CUCM training for reference.
04:19
Again, nothing changes in the call itself with a trunk. It’s just how we perform the setup.
04:25
That’s it.
04:26
In these workshops we’ve covered the basic types of SIP setup with the core.

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SIP Trunking with CUCM 4m 34s