Video Transcript
Sales Success Story: Enterprise Manager
1m 41s
00:00
Foreign, we had a university approach us, and, um, you know, it was full of legacy AV systems.
00:09
Everything was very old, very disparate, not on any kind of network.
00:13
It was, you know,
00:15
emergency phone calls from an angry professor or a student who couldn't get something to work.
00:22
Rooms would be down for long stretches of time,
00:26
at best case scenario a couple hours, worst case scenario much longer.
00:30
And so they knew, obviously post-COVID, it was time for a refresh.
00:35
So, we started demoing just the general family of products,
00:39
the cameras, the touch screens, the audio DSP.
00:42
And then we showed the web hook demo where you can ask for tech support via the touch panel,
00:49
and it sends a web hook over to Microsoft Teams.
00:51
And that was the big selling point for them,
00:54
demonstrating to them that they could have the ability to receive a tech support ticket,
00:59
potentially even repair the room from a remote facility,
01:02
or at least just have kind of eyes on the problem
01:06
before they dispatched a technician out was invaluable to them.
01:10
We thought we were kind of going out on a limb with Reflect in the first place,
01:14
but it turns out that that was by far the most major part of the demo.
01:21
Big learning lesson for me.
01:22
Now, any job that gets quoted, any job that we're talking about,
01:27
we're pitching Reflect, letting people know it's a powerful tool to monitor your systems.
01:33
So, since then, we've started rolling out Q-SYS onto campus.