At 9:32, Nate “steals” a keypad from a Softphone to make his password page. In the latest versions of Q-SYS Designer Software, a Softphone keypad will only function properly if a Softphone is actually configured, which would invalidate this part of the example (even though it would still work in Emulation Mode). In the “Downloads and Links” section, you can download some Custom Components that have found alternative solutions to this keypad puzzle.